Returns & Exchanges

At PolyJumps, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your needs, you can return or exchange it within 30 days of delivery provided it remains in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your account portal or contact our support team with your order number to start the return or exchange process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.